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Reclamos de Allstate Insurance

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Con Allstate es más fácil que nunca hacer o rastrear un reclamo. El equipo de reclamos está ahí cuando lo necesitas más para guiarte durante el proceso.

Para todas tus preguntas llama al 1-877-366-1607

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Dependiendo de tus circunstancias, puedes utilizar una de las siguientes acciones para revisar el progreso de tu reclamo y los próximos pasos.

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Después de hacer tu reclamación, puedes ingresar a tu cuenta My Account para rastrearla fácil y rápidamente. Si no has creado aun tu cuenta, puedes inscribirte cuando quieras.




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Para revisar una reclamación que no está relacionada con tu póliza con Allstate, necesitarás crear una cuenta terciaria e ingresar allí para rastrear la reclamación en línea.


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Conoce más sobre los reclamos más comunes

Dependiendo del tipo de reclamación que hiciste, podrían variar los pasos para tramitarla. Para mantener las cosas sencillas, los reclamos de auto y moto se tramitan de la misma forma, que los de casa, condominio e inquilinos. Selecciona de la lista de productos a continuación para conocer más sobre el proceso de reclamación.

Conoce a algunos miembros de nuestro equipo de reclamos

Los miembros del equipo de reclamos de Allstate hacen la diferencia en sus comunidades. Con casi 15,000 miembros, el equipo de reclamos está listo para atender a los clientes cuando más lo necesitan.

A middle-aged woman in a white button down and black vest sits tall.
Peggy Ann Scott
A mustachioed middle-aged man in a royal blue polo smiles.
Steven Mullen
A younger man with blonde hair in a black polo smiles big.
Jeff Smith
A smiling woman with short black hair wears a white blouse and pearl necklace.
Karla Dunigan
A smiling man gives a quick thumbs-up while competing in a bike race.
Robert McGruder
A woman in a dark green polo smiles.
Diane Eaton

Peggy Ann Scott

Tip para la prevención de reclamos:

"Don't wait for a disaster to review your policy. Make sure you know what is covered and what is not and that you are comfortable with it in case of a loss. When in doubt—call your agent."

In The Community

Peggy Ann is an active member of the Youth Aid Panel in Montgomery County, PA. The Youth Aid Panel provides a second chance for non-violent juveniles that have committed a criminal offense by linking them with a support group that encourages them to accept responsibility for their actions and get involved in the community. Peggy Ann has been involved with this program since it was established by the District Attorney's Office in 2000, and she has positively impacted the lives of numerous adolescents. In June, the Montgomery County Youth Aid Panel recognized her with the "Recognition of Excellence" Award for her dedication and outstanding service on the panel.

On The Job

As a claims processor, Peggy Ann is often the first person a customer speaks to following a loss. She starts every call by making sure the customer is okay, then listens to the situation and figures out the best course of action. She understands the importance of being the initial contact and always treats the customer as if they were her own family or friends.

Steven Mullen

Tip para la prevención de reclamos:

"Always look out for motorcycles on the road. There are thousands of motorcycle accidents each year and many can be prevented by simply being more aware of riders on the road."

In The Community

For the past five years, Steve and his wife have participated in the St. Jude's Motorcycle Ride from Peoria, IL to Memphis, TN. The ride raises funds for and builds awareness of St. Jude Children's Research Hospital. Last year, Steve and his wife raised over $8,000 for the cause. For Steve, the most rewarding part of the whole experience is ending at the St. Jude Children's Research Hospital in Memphis where the riders receive a tour of the hospital and get the opportunity to meet with staff and patients.

On The Job

Steve is a senior claims service analyst and has been at Allstate for over 26 years. Every day he works to restore customers' lives after a loss. Being able to help people is what he enjoys most about his job and he takes great pride in his work.

Jeff Smith

Tip para la prevención de reclamos:

"Always turn off the main water supply before you leave for vacation. If there is a leak and there is no one around to catch it, the result could be catastrophic."

In The Community

Jeff uses the skills and network he has built as a claims adjuster to make a difference in his community. He leads a volunteer group made up of Allstate claims adjusters, Allstate agents, Allstate approved repair vendors and national vendors to make a difference in the community. The group is on their fifth year of the community service project that they've named, "Community Resurrection Partnership." In the first two years, the group remodeled two homes for families in the community that were in need.

More recently, they built two playgrounds for a local community center that offers outreach programs for children and families. The collaboration, leadership and dedication of this extended Allstate family have made a huge impact on the Indianapolis community.

On The Job

As a property claim adjuster, Jeff walks into situations where people's lives have been altered on a day-to-day basis. He knows how devastating it can be when something happens to the place in which you live and works hard to restore customers' homes as quickly and effectively as possible.

Karla Dunigan

Tip para la prevención de reclamos:

"Unfortunately, my coworkers and I see all types of accidents in this business. Keep yourself safe by anticipating what could happen. Take precaution when entering into intersections. Be cautious. Pay attention. Most of all, steer clear from people who are driving distracted."

In The Community

Karla is focused on emerging young leaders in her community by mentoring and providing opportunities to young women. The focus is to develop these ladies into strong leaders by exposing them to new experiences. In addition to working on community service projects alongside the teens, she also takes them on educational field trips to museums, historical sites and more.

On The Job

Karla meets customers every day who have experienced some sort of damage to their car. As an auto technician, she is able to help comfort them and explain how Allstate is there for them in their time of need. To Karla, each claim is not just another car; it's a person and an opportunity to help.

Robert McGruder

Tip para la prevención de reclamos:

"Don't drive distracted. If folks focused on driving, it would probably cut down 30 percent of accidents. Unfortunately, I deal with a lot of rollover vehicles, which we see more often than you'd think. We have a lot more serious accidents now due to distracted driving."

In The Community

For the last six years, Robert has been an active volunteer in the fight against ALS (Lou Gehrig's disease). "It's a horribly debilitating disease, and once you see it up close, you can't help but do something", says Robert. He first started volunteering through the Florida Chapter's Annual Walk to Defeat ALS, and more recently has set up a full team of Allstate riders to participate in the Ride to Defeat ALS. In addition to his work with the ALS Foundation, Robert helps support the veteran community, ASPCA and local school supply drives, just to name a few.

On The Job

As an auto field adjuster, Robert is one of the first people a customer sees and works with following an incident, and he enjoys building personal connections with them. As a self-proclaimed "car guy" since childhood, his passion for both cars and genuinely helping people is one of the reasons he finds working for Allstate so rewarding.

Diane Eaton

Tip para la prevención de reclamos:

"This is a biggie: Keep copies of your important photos in a fireproof box. I've met so many people who are devastated, sobbing, when they find out their photos are gone. Also keep copies of your personal papers in a fireproof safe. These will be huge if you're ever victim to a fire."

In The Community

Diane serves on the emergency response team in Brick, New Jersey. She started volunteering shortly after Hurricane Sandy, when she realized how critical emergency response teams are to local communities. A large part of her volunteer works includes helping out with community awareness events to help educate people on how to better protect themselves in the face of a disaster.

On The Job

Fire and flooding losses are some of the most devastating for Allstate customers— pain of which, Diane understands as a large loss contents adjuster. Her role allows her to reach customers immediately following a major loss and begin to try and help them get them back on their feet as quickly as possible.


ECC Monitor: OK